AI Receptionist
for Hotels, Airbnb
& Booking Hosts.
Syster is an AI receptionist and customer operations platform for hotels, boutique hotels, serviced apartments, Airbnb hosts, Booking.com hosts and short-term rental operators. Manage guest enquiries, check-in information and conversations from one intelligent dashboard — starting with WhatsApp.
How Syster helps your property
Guest Enquiries
Answer common questions about amenities and policies
Booking Questions
Clarify booking details and guest requirements instantly
Check-in Information
Send codes, parking details, and house rules automatically
Guest Conversations
Manage all guest communication in one place
Follow-up Messages
Request reviews and encourage repeat bookings
Team Coordination
Keep housekeeping and staff aligned on guest needs
Why properties choose Syster
- Your guests are already on WhatsApp — meet them where they are
- Reduce check-in phone calls and guest service workload
- Answer enquiries instantly, even outside business hours
- Send automated check-in info and reduce guest confusion
- Increase 5-star reviews with professional, responsive service
- Encourage repeat bookings with personalized follow-ups
- Manage multiple properties from one centralized dashboard
Built for all accommodation types
Syster works for any accommodation managing guest enquiries and communication:
Hotels & Motels
Boutique Hotels
Serviced Apartments
Airbnb Hosts
Booking.com Hosts
Vacation Rentals
Hostels
Guest Houses
Questions & Answers
How does Syster help hotel managers?▾
Syster integrates with your WhatsApp Business account and handles guest enquiries, check-in questions, booking clarifications, and service requests instantly. Your team receives alerts only for issues needing human attention.
Does Syster work for Airbnb and Booking.com hosts?▾
Yes. Guests from Airbnb, Booking.com, or your own website can reach you on WhatsApp. Syster manages enquiries from all your guest acquisition channels in one dashboard.
What information can Syster provide guests?▾
Syster can answer questions about check-in procedures, property amenities, parking, WiFi passwords, nearby attractions, cancellation policies, and booking details. You customize responses to match your property.
Can Syster send check-in instructions?▾
Yes. Syster can automatically send check-in information, door codes, parking details, and house rules when guests message or on scheduled dates. This reduces check-in calls and confusion.
How does Syster help with guest follow-ups?▾
Syster tracks guest details, stay dates, and preferences. It can send automated follow-ups asking about their stay, requesting reviews, or offering special rates for return visits.
Can my property team use Syster?▾
Yes. Syster helps your entire team coordinate guest communications. Everyone can see guest messages, preferences, and special requests — ensuring consistent, professional service.