Privacy Policy

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1. Introduction

Syster is a WhatsApp-based AI concierge platform that helps businesses manage customer enquiries, bookings, follow-ups, and communication.

2. Information We Collect

We may collect business information, account details, customer messages, service details, booking information, WhatsApp connection data, and Google Calendar integration data when enabled.

3. How We Use Information

We use this information to provide the Syster service, respond to customer enquiries, assist with bookings, manage follow-ups, improve reliability, and support business communication.

4. WhatsApp Data

When a business connects WhatsApp, Syster processes messages between the business and its customers only to provide the service. Syster does not sell WhatsApp message data.

5. Google Calendar Data

When Google Calendar is connected, Syster may access calendar availability and create or manage booking events as authorised by the user. Calendar data is used only to provide scheduling functionality.

6. Data Sharing

We do not sell personal data. We may share limited data with trusted service providers necessary to operate Syster, such as hosting, database, messaging, and calendar providers.

7. Data Security

We use reasonable technical and organisational measures to protect data. No system can be guaranteed to be completely secure.

8. User Rights

Users may request access, correction, or deletion of their data by contacting us.

9. Contact

For privacy questions, contact: privacy@systerapp.com